The Small Business Success Survey

Does your organization have employees? (or had in the past 90 days)

Yes

Completely Failing					Minimally Successful					Completely Successful
0	1	2	3	4	5	6	7	8	9	10

		0	1	2	3	4	5	6	7	8	9	10
1	Finding efficient ways to advertise and promote your business.
2	Winning repeat business from current customers.
3	Ensuring your customers are satisfied.
4	Making technology work effectively in your business.
5	Complying with laws and regulations.

Small Business Success Index

Index Score^*		Grade
SBSI INDEX	75	C
Capital Access	69	D+
Marketing & Innovation	70	C-
Workforce	78	C+
Customer Service	91	A-
Computer Technology	75	C
Compliance	89	B+
*Index score is calculated on a 1-100 scale.

The Small Business Success Index takes the pulse of small businesses. Commissioned by Network Solutions, LLC and the University of Maryland's Robert H. Smith School of Business, the Index is an ongoing measurement of the competitive health of U.S. small businesses.

The Small Business Success Survey

Small Business Success Index

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