Grow Smart BusinessUMDNetwork Solutions


Small Business Success Index

Index Score*   Grade
75 marginal
Capital Access 67
Marketing & Innovation 70
Workforce 79
Customer Service 91
Computer Technology 74
Compliance 90
*Index score is calculated on a 1-100 scale.
homepreneur

Search Articles

Small Business Articles


Contest! FREE Tickets to the Small Biz Technology Summit in NYC on March 16

March 10th, 2010 :: Steven Fisher

We Have 10 Tickets to the Small Business Technology Summit in NYC to Give Away! Check out our contest, running this week and over the weekend:

Next Tuesday, March 16 in New York City, Ramon Ray of SmallBizTechnology.com and many other talented people are putting on the annual small business technology summit at Digital Sandbox in downtown Manhattan.

The event is being keynoted by famous author and marketing guru, Seth Godin. Other speakers include Shashi Bellamkonda of Network Solutions, Angus Thomson of Intuit, Grant Wickes of Wasp Barcode, Mel Parker of Dell Small Business, many others and your’s truly giving an updated version of my rules for killer business cards (2010 edition).

It is an all day event that covers the most relevant and high impact topics and issues that small businesses are dealing with today.

To see the entire list of speakers and agenda, head to http://www.smallbiztechsummit.com/index.php

We Are Giving Away 10 Tickets for FREE Admission to the Event!

Since Shashi and I are both speakers at this event, we have been given 10 tickets to give away to small business owners that can make it to the event.

How to enter the contest:

To be eligible, we need you to do the following:

  1. Go to our Facebook Page: http://www.facebook.com/pages/Network-Solutions/190173166019
  2. If you are not a fan, become one. You must be a fan to win.
  3. Talk about your small business and one issue you are facing as a small business owner.
  4. Mention your business name and include a link to your business.
  5. Mention the Small Business Tech Summit.

THAT’S IT!

We will award the tickets to the first 10 small business owners that put something on the wall with those details above. Good luck!

If you win or not, here are the details on the event:

Date
Tuesday, March 16, 2010

Time
8:00 am – 5:00 pm

Location
Digital Sandbox
New York Information Technology Center
55 Broad Street
New York, NY 10004

Web Site: http://www.smallbiztechsummit.com/index.php

Innovate or Perish. Small Businesses are Having a Tough Time Innovating.

March 8th, 2010 :: Steven Fisher

Network Solutions and the Center for Excellence in Service at the University of Maryland’s Robert H. Smith School of Business released the findings of their Small Business Success Index survey on February 16.  The index is designed to track the competitive health of the small business sector over time, and the results are always interesting.  Scores in 6 categories are graded; innovation got a C-.  Let’s see why:

Innovation is Not Just About Creating a Cooler Widget. It is about Business Innovation Overall.

When many people hear the word innovation they immediately think of products like the iPhone that change the landscape and innovate an industry. While not every business can create a product like the iPhone, they can innovate. Slightly less than half of small businesses are successful in innovation. This is around the areas business process innovation, which includes coming up with new ideas before competitors and finding ideas to increase revenue.

The most recent SBSI wave examined marketing and innovation in greater detail, including the methods used by small businesses to attract new customers. When asked about six common categories used to obtain new business, the most common method – relied on by over a third of small businesses – is traditional print advertising such as newspapers, trade journals, and magazines. After this, email marketing is the second most common method used by a quarter of small businesses, and social media marketing which is used by a fifth. Half of small businesses do not use any of the six standard categories for marketing leads, but the majority of these “other” channels consists of reliance on referrals and word of mouth; this includes direct referrals, leads that come to the business because of its general reputation, or referrals by other businesses. Besides referrals, “other” types of marketing methods tend to be idiosyncratic methods related to the business such as:

  • Walk- in traffic
  • Outdoor advertising such as signs and vehicles
  • Farm markets, craft shows, etc.
  • Conferences, trade shows, and meetings (e.g., the Chamber of Commerce)
  • Agricultural commodities markets
  • Directories (print and online)
  • Personal selling and cold calling
  • The GSA Schedule for federal government business
  • Volunteering in the community

The Economy has Been an Innovation Catalyst

An interesting thing I saw in the SBSI is that the economy has a silver lining in a dark cloud. The recession has had some positive effects on small business innovation, including leading them to:

  • Find more efficient ways to operate (72 percent)
  • Find new products and services to meet customer needs (47 percent)
  • Become a better team (43 percent)
  • Reduce inefficient or unnecessary staff (31 percent)

The Economy: A silver lining in a dark cloud. The recession has had some positive effects onsmall businesses, including leading them to:· Find more efficient ways to operate (72 percent)· Find new products and services to meet customer needs (47 percent)· Become a better team (43 percent)· Reduce inefficient or unnecessary staff (31 percent)

The Bottom Line: Innovate or Perish

So you now know that innovation is not just for making newer cooler electronics or widget. It is about innovating with your processes, learning about how to go against your competitors and use tools like social media to stand out. To survive you must innovate or perish. That’s it. So what are you waiting for?

Download the SBSI Report Right Now

If you are reading this on the web site, GrowSmartBusiness.com, you should see a link to the report or if you don’t or a looking at this in a feed reader, you can get the report at http://growsmartbusiness.com/wp-content/files/SBSI_February_2010.pdf

Shopping for a Bank, Part I: The Small Community Bank

March 8th, 2010 :: Monika Jansen

I am not a numbers person.  I hated math class while I was in school, starting in kindergarten and going right through college.  During my two required statistics courses in college, I felt like I was dying a slow death.  In fact, I remember falling asleep during one class, and I was not the only one to do so.  I still only understand the most basic concepts of finance, banking, investing, accounting, etc., because honestly, these subjects bore me to death (if they’re not putting me to sleep).  My husband handles the family finances, allowing me to live in a state of blissful ignorance.  Our financial advisor keeps us on track and explains complex (to me) terms and instruments.  Basically, everyone else does the work for me in my personal financial life.

Stacks of British coins

From celebster on Flickr

But now my business is nearly a year old, and I have yet to shop for a bank. Since the Grow Smart Business theme is small business finance during March, I decided to use my bank shopping experience as blog post fodder.   I will be looking at a small community bank, a regional bank, and a huge national bank to figure out who would be most convenient, easiest, and most fun to do business with.

First up: the small community bank.     

Access National Bank is the definition of a small community bank.  It has 5 branches in northern Virginia, and the main branch is conveniently located across the street from my neighborhood.  During its ten years of business, it has been a standout in the local banking industry: it was profitable within 6 months (one year is the norm), and in fact its first two quarters were the only non-profitable ones on record.  CEO Mike Clarke did not establish the bank with the goal of growing it and selling it.  He has kept the bank focused on its core competencies and shied away from subprime mortgages and the residential and commercial real estate markets, the latter of which is now also imploding.  During the first quarter of 2009, one of the worst on record for local banks, Access National posted a $2.9 million profit.  Obviously, this is a solid bank with two feet firmly planted on the ground.  Awesome, and reassuring.

I recently had a meeting with Diane Holland, Assistant Vice President of Client Services, and Cynthia Caldwell, Senior Vice President of Client Services.  It took all of five minutes to walk over—how often can you do that in the suburbs?—a fact that already gave them a leg up on the competition.  I asked them to run down the list of what makes them unique.  Here’s what they said: 

  1. Access National focuses on the business sector.  Their clients are small to mid-sized businesses with up to $100 million in annual revenue.
  2. Each month, clients receive a $20 rebate for ATM fees to make up for the fact that they do not have ATM machines on every corner.
  3. A pioneer in online banking (they embraced it up on their founding in 1999), Access National still stands out for offering real-time online banking.  Transactions are posted immediately, not 24 hours later.
  4. There are no 800 numbers at Access National.  If you need to reach someone, you have a phone number for a real person, and your needs are usually handled by that same person.  Cynthia said she has almost no turnover in her client services division.  Amazing!
  5. Access National offers networking events for their clients, and because they actually know all of their clients, they also act as a source of referrals.
  6. Access National is the #1 commercial bank by lending volume in the entire Washington metropolitan area.  They are also a preferred partner for SBA loans.
  7. Though they are small, Access National offers all of the products and services that large banks offer: investing, life and health insurance, payroll, etc. 

By the time I walked home, I was impressed.  First of all, how often does the Senior VP of Client Services meet with a potential client?  It was obvious to me that if I chose them as my bank, I would receive highly personal service, and I cannot stress enough that being able to walk over to the bank is the ultimate in convenience.  However, the fact that they foster a sense of community through their networking events is the real kicker.  I have never heard of a bank that does so.

Next up: the regional bank.

Getting Access to Capital for Your Small Business – GrowsmartBiz Podcast with John Backus

March 4th, 2010 :: Steven Fisher

In our second episode of the GrowSmartBiz Podcast we speak with John Backus, Founder and Managing Partner of New Atlantic Ventures (www.navfund.com). He is a seasoned technology investor and entrepreneur with 25+ years of experience investing in and managing rapidly growing, high-technology companies.

His thoughts on Small Business’ challenge to getting access to capital

Here is the podcast:

John shared some of his thoughts on how small business’

  • Funding will be challenging through 2010 and should be
  • Understand Your Customer and What They Expect in Return from Buying and using your product
  • Deliver a product that solves real problems and saves money in the short term

He had some thoughts on those who have become entrepreneurs or thinking about becoming one:

  • Follow your dream
  • Don’t be afraid to start in a downturn. It is actually to your advantage
  • Be doing it, not just talking about it

Top 3 Messages that a Small Business should take away:

  1. Do Your Research before You Jump
  2. Get Very Close to Your Customer and Understand What They Want and are Willing to Pay for It
  3. Focus on generating revenue early

More About John

Prior to founding New Atlantic Ventures in 1998, John was a founding investor and the President and Chief Executive Officer of InteliData Technologies, a Fast 50 growth company in both 1997 & 1998.  John led InteliData’s predecessor, US Order, through a successful $65 million IPO in 1995. John currently manages a $225 million venture portfolio at New Atlantic Ventures.

He currently serves on the board of directors of MPowerPlayer, Ftrans, Koofers, Qliance & RemitPro. He is the past Chairman of the Wolf Trap Foundation Board of Directors, the past Chairman of the Northern Virginia Technology Council (NVTC) Board of Directors, the founding Chairman and current Board member of the NVTC TechPAC, and was appointed by former Virginia Governor Mark Warner to co-chair the Virginia Research and Technology Advisory Commission which he served on for 4 years.   John began his career at Bain & Co. and Bain Capital, where he was the first Bain & Co. management consultant to take a full time operating role (as CFO) in a portfolio company.

Tell Us How You are Doing

So how are you and your small business doing out there? What things have you learned on getting access to capital that you would share with your fellow entrepreneurs?

Small Business Success Index — Technology Dimension

March 4th, 2010 :: Thursday Bram

The latest Small Business Success Index cage small businesses what amounts to a C when it come to computer technology. That’s unchanged from a year ago, and there may be a simple reason why: with the economy adding uncertainty to many small business’ bottom lines, there are fewer business owners that are willing to spend money on improving technology, especially when it’s hard to see the return. However, when it comes to technology, small businesses do have incredible opportunities right now.

Improving Operations

The SBSI’s calculations in determining a technology score for small businesses specifically tracks the adoption of fifteen online business solutions that help small businesses with marketing, customer service and operations. The numbers point to a whole list of opportunities for small businesses to become more efficient, win over more clients and even save a little money.

The most commonly used technology, as far as small businesses go, is a disaster recovery / backup system. As of December, 2009, 61 percent of small businesses had implemented a backup system of some sort. What’s surprising is that nearly 40 percent haven’t. The expense of data recovery when you don’t have a backup system in place can easily reach four figures, without any guarantee of getting your information restored. Paying a few dollars per month to back up data is a much lower price to pay.

Website Ownership

Right now, website ownership is sitting at 46 percent — less than half of small businesses have a website. When you consider that you can set up and maintain a business website for under $10 a month, that number seems incredibly low. But it is also an opportunity. The benefits of having a website when your competitors aren’t even online allows you to tap into markets that those competitors don’t even have access to.

Email Customer Service

Offering customer service via email can translate into some significant savings. While you may have to have an additional email address, you don’t need anyone manning a customer service line. That can free you or an employee up to do work, only processing customer service questions a few times a day.

Other Technologies

There are plenty of other technologies that can provide big wins for your business. Making use of tools that allow you to communicate and share information internally allow your employees to work more efficiently, no matter whether they’re in the office or not. You can reduce expenses like printing, just by choosing the right tool. Similarly, marketing technologies, such as the ability to list ads in online directories, allow you to improve your reach for new customers. The benefits of improving marketing technologies go beyond price: you can often more clearly see how a customer found your business and made the decision to buy — allowing you to more clearly understand the ROI of a particular ad buy — than with traditional television or newspaper advertising.

Looking at the tools and technologies your business uses can help you find opportunities to become more efficient, save money and even land some new customers.

Image by Flickr user Jose C Silva

Great FREE SEO Tools for Your Small Business

February 26th, 2010 :: Steven Fisher

As we come to the end of this month, what better way to wrap up this month’s theme of “Getting Your Business Found” than giving away free stuff. Well, free advice and content at least. A few months ago I came across this article of great SEO tools that are free written by Mark Thompson over at Web Analytics World. You can use them for link research, SEO, social media and analytics.

Here is the article list:

1. SEO Toolbar

This is by far the best SEO tool out there. No matter what client or industry I am researching, I always start with the data provided by the SEO Toolbar. It will give you a snapshot of a site, by providing high level information search engines analyze when ranking websites. Even though the toolbar will give you lots of different data points, there are only certain things I look at. I look at the follow data to get a basic overview of the site.

  • Domain Age
  • Inbound Links
  • PageRank
  • Pages Indexed
  • SEO X-ray (nofollow links, H tags, meta data)

2. Xenu

There was a great post written by Ann Smarty that talks about the different things you can do with the Xenu tool.

Basically this tool will allow you to scan and analyze a site to help find potential problems.

  • Broken Links
  • Depth of the Site (crawling issues)
  • Potential Duplicate Content Issues
  • Orphan Pages
  • 404 Error Pages

3. Website Grader

This web-based tool, allows you to enter a url and it will analyze the site, then it creates a user-friendly SEO report. This can be an easy report to generate for a potential client. However, sometimes it can be overwhelming for people because of all of the information it returns.

  • Overall SEO Score (out of 100)
  • Basic On-Page SEO (Meta data, Alt tags, H tags)
  • Basic Off-Site SEO (Domain Age, Pages Indexed, Inbound Links)
  • Blog Analysis
  • Social Media Analysis

4. SEO for Firefox

SEO for Firefox is a plugin that will pull in data about the site within the Google search results. I will use this to see how fierce the competition is and to help determine how much effort and time it will take to optimize a potential clients site. The nice thing about SEO for Firefox is the flexibility to only add data into the results that you want to see. These are the data points I pull in:

  • PageRank
  • Inbound Links
  • Domain Age
  • Google and Yahoo Rankings

5. Rank Checker

Rank Checker is a stand alone firefox plugin (also on the SEO Toolbar) that allows you to check the rankings of a site for specific keywords/phrases. One nice feature about Rank Checker is you can check not only US search engines, but foreign versions of Google, Yahoo, and MSN. Data I pull from this tool include:

  • Baseline Rankings
  • Ranking Improvements
  • What URL is Ranking

6. AuditMyPC: Sitemap Generator

There are a lot of sitemap generator tools out there, however I feel that this is the best…plus its free.

  • Generate a XML Sitemap
  • Generate a HTML Sitemap
  • Analyze Website Pages & Structure

7. Reverse IP Lookup

This tool allows you to see what other domains are on the same server. It is not often, but sometimes if a site that has been penalized by Google is hosted on the same server as your site, it can penalize ALL that are on the shared hosting server. This is another reason why being on your own dedicated server can help your SEO.

8. Yahoo! Site Explorer

There are a number of link analysis tools like Link DiagnosisBackLink Watch, andLink Assistant, however Yahoo! Site Explorer I feel still does the best job of not only finding backlinks, but ordering them in place of importance. Here are the main things I will look at when analyzing SiteExplorer links.

9. SocialMention

To see what is being said about a potential or current client, I will use a variety of real-time search engines. I usually will start at SocialMention because it will scour the web including Blogs, Q&A, Forums, Mircoblogs, Social Bookmarks, Events, Video, and News sites for mentionings of your brand or keyword you enter. I can get a better understanding of:

  • Brand Perception
  • Brand Reach
  • Industry Position
  • Influencers in the Industry
  • Types of Communication/Discussions

10. Google Analytics

Of course if you have access to a clients Google Analytics you can find out a wealth of knowledge that you wouldn’t be able to gather with free tools anyone can use. When I first look at a sites analyics I will look at certain data including:

  • Daily Traffic
  • Traffic Sources
  • Keywords
  • Geo-Location
  • User Engagement
  • Conversions

With all of these free tools you can learn a lot about a potential/current client and your competitors. You are able to cover a wide spectrum of information including on-page/off-page factors, social media, reputation management, and user engagement. Feel free to try one or all of these tools the next time you perform some research on a site.

Want to Learn More about Search Marketing?

Here at Network Solutions we have put together some great tools and services for search marketing, local search visibility and pay-per-click advertising. Check them out and if you need some help getting your site optimized, reach out via phone, e-mail or twitter.

How to Use Content Management Systems to Maximize Your Search Results

February 25th, 2010 :: Steven Fisher

Reading the title and coming this far mean the term “content management system” or CMS doesn’t make you want to run. Good, because there is some great stuff I will share with you. You probably remember the days of the simple, basic web site with HTML pages that made up your site. Once you had the site up, things were very straightforward but if you had to make a change you had to either know how to code web pages or hire someone on a perpetual basis to make edits.

Around 2000, there were some systems that allowed you to manage the content and placement along with giving users a simple interface to focus updates in small discreet chunks. These systems initial were very expensive and out of the range of most businesses. Besides, many businesses didn’t have that much to update so it didn’t really matter.

As search engines evolved, their initial goal was to go your web site and spider all the pages that were linked together. If you didn’t update your web site it looked old to Google and it fell in rankings. Not being able to scale a web site, especially if you were a small business, was very apparent.

So as the use of social media tools like blogs took hold in the mid-2000’s, there were open source content management systems like Drupal, Joomla and Wordpress that made it easy to build a web site and publish. Granted, you still needed some good design up front but the content creation could be done by almost anyone. These tools made it easier for search engines to recognize your site as something that was being updated and worthy of a higher search ranking.

Still, it might be somewhat elusive as to what you should look for in a CMS. Search Engine Land has this great list of critical, important, desirable and optional features you should look for in an SEO friendly content system.

Here is the list in it entirety:

Critical CMS features

  • URLs free of tracking parameters and session IDs — Sticking session or tracking information such as the user’s clickpath into the URL is deadly for SEO. It usually leads to incomplete indexation and duplicate content issues.
  • H1 tags — No H1 tags on a given page is not desirable. Too many H1 tags on the page is not desirable. Low-value content (such as the publication date) marked up as an H1 is not desirable. The article title is typically the best content to have wrapped in an H1.
  • Customizable URL structure — If the default URL structure of the CMS doesn’t suit your needs, you should be able to change it. For example, if you don’t want /archives/ in the URLs of all your archived articles, you should be able to remove it. Or if you want to reference the article name instead of the article’s database ID in the URL, you should be able to do it.
  • 301 redirects to canonical URL — Duplicate content is the bane of the existence of many a dynamic website owner. Automatic handling of this by the CMS through the use of 301 redirects is a must.

Important CMS features

  • Static-looking URLs — The most palatable URLs to spiders are the ones that look like they lead to static pages, i.e. no query strings.
  • Keywords in URLs — Keywords in your URLs can help your rankings. It would be a shame to miss out on the opportunity this presents, if your CMS doesn’t support keyword-rich URLs (e.g. only article IDs in the URL).
  • RSS feeds — RSS feeds are essential if you want to reach bloggers; email newsletters won’t cut it for the hip, Web 2.0 crowd. Hopefully this feature also comes integrated with Feedburner, for improved visibility on RSS feed consumption by your subscribers.
  • Pings — This lets blog and feed search engines like Google Blog Search know you have published new content so they can come and grab your latest RSS feed.
  • Tagging and tag clouds — This Web 2.0 feature is powerful for SEO, thanks in large part to the keyword-rich text links. This is your opportunity to rejig your internal linking structure and how you flow PageRank without having to completely gut your taxonomy/ontology.
  • Individually customizable title tags and H1 tags — Each title tag should be decoupled from the post/article/product title. Same goes for H1 tags. That way anchor text can be varied from H1’s which can, in turn, be varied from the title tag. Thus, you can work in additional keywords (synonyms etc.) into the H1, and even more into the title tag — without spamming of course!
  • Multi-level categorization structure — It’s awfully limiting to your site structure and internal hierarchical linking structure to have a CMS that doesn’t allow you to nest subcategories into categories, sub-subcategories into subcategories, and so on.
  • Canonical tags — Although I don’t trust Google to always reliably obey this new tag, it is definitely worthwhile having it available as an option if the need arises (hopefully that need won’t arise if you have 301’s in all the right places).

Desirable CMS features

  • Paraphrasable excerpts — Duplicate content issues are exacerbated on dynamic sites such as blogs when the same content is displayed on permalink pages, category pages, archives-by-date pages, tag pages, and the home page. Crafting unique content for the excerpt and having that content display on all locations except for the the permalink page will help strengthen your permalink page as unique content.
  • Breadcrumb navigation — It reinforces the hierarchical nature of your internal linking structure using text links which are hopefully keyword-rich.
  • Flexible rules for automatically generating title tags — If the title tag always has to start with your site name followed by a colon followed by your article title, you’re sunk — at least as far as your SEO is concerned. You should be able to revise the “recipes” used to generate the title tags across your site to make them more optimal for search.
  • Page-specific meta descriptions — A cardinal sin of dynamic websites is using the same meta description across all the pages. This can be a contributor to duplicate content issues.
  • Meta noindex for low-value pages — Even if you nofollow links to these pages, other people may still link to these and you run the risk of ranking those pages above some of your more valuable content.
  • Keyword-rich intro copy on category-level pages and tag pages — Keyword-rich introductory copy helps set a stable keyword theme/focus for the page, rather than relying on the latest article, product, or blog post to be the most prominent text on the page.
  • Granular control over nofollows on links — If your site allows the posting of user-generated content through “comments,” your site will be a spam-magnet if you don’t nofollow the links posted by commenters. Heck, you’ll probably be a spam magnet anyways, it’ll just be worse for you without the nofollows. Additionally, regardless of your stance on PageRank sculpting and its value for SEO, you should be able to selectively decide when and when not to pass PageRank to an internal page within your site.
  • Customizable anchor text on navigational links — “Contact”, “About Us”, “Read More”, “Full Article” etc. all make for lousy anchor text — at least from an SEO standpoint. Hopefully your CMS allows you to improve such links to make the anchor text more keyword-rich.
  • Mass Edit, or Bulk Upload (or both) — It’s not efficient to go to each page’s Edit screen. Instead, mass modify the titles, H1’s, filenames, and perhaps even meta descriptions, within Excel or a “mass edit” web interface (like the one provided by my SEO Title Tag plugin for WordPress.
  • Declared search term — When you decide on a page’s primary keyword focus, you should be able to tuck away that crucial bit of information somewhere where it will be safe from the prying eyes of competitors. That means it should not be parked anywhere in the HTML — including the meta keywords tag — since all a resourceful competitor would need to do is “View Page Source” within their web browser. There should be a field in the database, displayed and accessible to your editors/administrators within the admin interface of your CMS.
  • Auto 301 redirect previous versions of URLs — Imagine updating a permalink or product page URL (e.g. “post slug”) multiple times. Each previous version of a URL could lead the search engines to discover duplicate pages if you’re not careful. Why worry about these old URLs and whether they will stop working or will create duplicate content; let the CMS “worry” about this instead and seamlessly 301 previous iterations to the latest version.
  • Google Product Search feed — If your CMS is powering an online catalog site, then this feature is for you. It can be a real timesaver. And if you are an online retailer not submitting your products into Google Base, heed this warning: neglect Google Product Search (formerly Froogle) at your peril!

Optional CMS features

  • XML Sitemaps generator — A XML sitemap can be submitted to the major engines to improve indexation, but it’s usually unnecessary if you have a search engine friendly CMS; the engines will usually do a good job crawling and discovering your site’s URLs on their own. Google will use your Sitemaps file as a canonicalization signal, but hopefully you don’t need it since your CMS isn’t generating duplicate pages.
  • XHTML validation — When entering your content, it is desirable to have the CMS automatically check for malformed HTML, as search engines may end up “seeing” a page differently from how it renders on the screen and consider navigation to be part of the content or vice versa.
  • Pingbacks, Trackbacks, Comments and Anti-spam mechanisms — The problem with comments/trackbacks/pingbacks is that they are vectors for spam, so if you have one (comments/trackbacks/pingbacks), you will have the other (spam). Therefore, effective spam prevention (e.g. Akismet, Defensio, Mollom) is a must.
  • Tracking and Improving SEO results with Google Analytics

    February 24th, 2010 :: Steven Fisher

    Although I am not a “Quant Jock” who loves to play with spreadsheets and graphs, I have to profess my love for Google Analytics. This tool originally developed by Adaptive Path was sold to Google a few years ago and has evolved and continues to evolve into a solid web analytics package. Sure, there are some killer, super-sophisticated analytics packages out there (e.g. Omniture) but for many sites, especially ones just starting out, Google Analytics is a perfect entry point.

    The sign up process requires a Google account (any email address will do) and a web site that you want to monitor. To get the web site monitored, you tell Google Analytics the web address and insert the code on the page you want to monitor. Every site I work with or build these days has a Google Analytics plugin which can make things easier. While this is not a post in configuration and tuning, it is good to make you aware.

    You can learn all kinds of things about your site, how many visitors, page views, geographic data, popular pages, time on site, etc. You can also integrate your Google Advertising account into this so you can track campaign effectiveness which is quite powerful.

    Getting your site found and up and running is the most basic thing with Google Analytics but what it can really help you with is tracking and improving your SEO results.

    André Scholten over at Yoast has some great advanced tips on doing just that. Check it out:

    A ranking tool can tell you over and over again that a certain keyword is around position 15 in Google while Google Analytics claims he is on page 1 (position 1 to 10). This effect can come from ‘personalized search’ or ‘local results’ that can influence the Google rankings dramatically. People see other results than you see with your ranking tools. And therefore you need Google Analytics to do the real ranking.

    Setup the filter

    To get the rankings in your Google Analytics reports you have to create a new filter:

    analytics google ranking

    The title of the filter contains a 3, that’s because filter 1 and 2 take care of filtering out everything else than Google Organic traffic. So yes: you also have to create a new profile to apply these filters on to be sure you don’t screw up your main profile.

    This filter only works for Google. if you want it to work for Yahoo and Live Search also, make sure you change the filters 1 and 2 so they accept Organic from all three of them. Then setup the filter like this:

    analytics ranking

    The ranking results

    After a while the “User Defined” report will look like this (ignore the language):

    rankings example

    What you see are not the actual rankings, but the number of the first result of the page the keyword was on. So when you see 20, it means the keyword was on the third page, and a 50 means the sixth page. (Yahoo and Live Search will report 21 and 51 in stead of 20 and 50).

    When you don’t see a number but only “(page: ): it means the keyword was on the first page. So perhaps it is better to change “page:” to “minimal position;”, I leave that up to you.

    If you want to filter the list of keywords on keywords with at least a page 2 position you can use “(page: d{2,3})” in the filter field below the list. The d stands for digits, and the 2,3 for the amount of digits you’re looking for.

    The new reports

    If you have implemented everything correct you should see this in the “Visitors -> User Defined” report:

    userdefinedkeywords

    A list of keywords with the position the keyword was on when a visitor clicked it. Now you’re able to see the exact positions, more precise than any ranking tool that is out there. There’s 1 minor drawback: business listings next to the little maps are counted as a position also:

    Sitelinks

    Very interesting: the sitelinks positions are also tracked, and in a more intelligent way than the maps results. If you click on a sitelink, the actual position of that sitelink is passed on. For example, this sitelink has position 4:

    sitelinksranking

    If you want to get better insights about your sitelinks you should create an extra profile with the first 3 filters mentioned above. Then add this extra filter to only track those keywords where people clicked on the (full or oneline) sitelinks:

    Filter name: "Ranking 5"
    Filter type: "Custom filter - Include"
    Filter field: "Referral"
    Filter pattern: "oi=(oneline_sitelinks|smap)"

    The positions you will see are pure sitelinks positions, and you will get an idea about which sitelink is popular and which isn’t.

    Small Business Tweet Chat on Tuesday Feb 23

    February 22nd, 2010 :: Steven Fisher

    Small business owners interested in finding out how to start using social media should join the Tweet Chat #sbbuzz on Feb 23rd, 8-10PM (EST).

    Tweet Chat on Small Business Success

    Anita Campbell, Editor of Small Business Trends, will moderate the discussion to provide additional insight on how to effectively use social networks to generate results.

    SBBuzz is a Twitter Chat that allows people to follow a group conversation across Twitter using the hashtag #sbbuzz for search filtering and adding their comments using the hashtag to create a stream of conversation.

    For instructions on how to participate in the SBBuzz Tweet Chat, you can go to http://sbbuzz.wordpress.com/instructions/

    Pre-tweet Radio Show with Anita Campbell

    Prior to the Tweet Chat, Anita will be interviewing Shashi Bellamkonda, “Social Media Swami” (Director of Social Media) here at Network Solutions and Founder of Happenings, Advice and Technology Thoughts, and small business owner, Dr. Alan Glazier, join Anita Campbell for an in-depth discussion on the results of the Small Business Success Index. This special episode will be followed up with a TweetChat at 8:00PM EST including @ShashiB and @smallbiztrends using the hashtag #SBBuzz@SBBuzz.

    If you haven’t heard of the Small Business Success Index or SBSI, the SBSI Index measures how they are doing in six key areas of business: capital access, marketing and innovation, workforce, customer service, computer technology and compliance.

    To download a copy of the Small Business Success Index and also find out how your business scores on the six key dimensions of small business success, visit www.growsmartbusiness.com.

    And of course, don’t forget to join us and Anita on the #sbbuzz chat on Tuesday, Feb 23 from 8-10pm EST!

    Social Media Checklist for Your Small Business

    February 19th, 2010 :: Steven Fisher

    If you are in any type of role that involves marketing, you are doing or exploring how to utilize Social Media in your organization. Most of us have heard the buzzword “Social Media” and have probably seen the icons on websites and in print for places like Facebook and Twitter.

    Two primary things a small business needs to look a first before diving into Social Media – first, it is about having a conversation with people and second, you need to have outposts where those people are located. I was inspired by Heidi Rosen’s check list on social media so to help you get moving along, we put together this amended check list to get your business found using social media.

    First, Ask Yourself if Your Business is best able to use social media

    Heidi Rosen’s social media checklist has some great advice that is worth listing and we will condense some that along with adding some of our own experiences.

    • Find the things that connect with their profession, passions and hobbies – Many companies who try social media thinking this will be a channel to pump out their press releases and information in robot-like format have got it all wrong. If you are selling cars, connect with people’s love of cars not with the corporate mumbo-jumbo. People want you to have a personal face in social media. Heidi mentions that “from a social media marketing perspective, this translates to ways that people can share their hobbies and special interests using photographs, videos, and blogs.
    • Share content that people find useful and want to share with others – Beyond articles that talk about a topic, this includes photos, videos and audio. For example, wedding photographers can show their portfolio from other weddings. Other ideas are fishing guides who put up some videos on fishing tips or bakeries that show their finished products and cool projects off.
    • Look for ways to demonstrate thought leadership – If you an expert in something, you need to show people this so they know that and would consider engaging you. Heidi says that “this can work very well for professionals like lawyers and accountants. Leverage videos, presentations, and Webinars giving how-to tips to explain wills or budgeting.
    • Look for niche communities where your prospects and customers are alreadyFor the independent Firefly/Serenity sci-fi film for charity that I am producing, there is an existing community of Firefly/Serenity fans that love the universe that it is set in.
    • If there are existing outposts, consider contributing to them to engage If so, actively comment and add to the conversation. Offer to create guest posts to share your knowledge and broaden your audience. This means adding real value to the conversation.

    Second, understand what your measurements of success are with Social Media

    Everybody loves metrics but so few know what should really be measured. Each business is different and the tools vary to get the numbers you might be looking for in a social media program. Heidi Rosen put together some basic metrics for your small business:

    • Revenues. Have sales increased? It’s important to note that it may take time to build up a social media following.
    • Expenses. Track actual costs as well as the time involved in participating in social media marketing.
    • Prospects and customers. Track the number of people who are engaging with your social media efforts. Often, there’s a 90 percent readers/viewers, 9 percent commenters, and 1 percent active content creators breakout.
    • Feedback. Monitor the type, amount, and quality of feedback you’re receiving

    Photo: iStockphoto (licensed to Steven Fisher)